25 key publications

• 

  Buser, T. and Yuan, H. (2023). Public Speaking Aversion Management Science, 69(5):2746--2760.

• 

  Herhausen, D., Grewal, L., Cummings, K.H., Roggeveen, AnneL., Ordenes, F.V. and Grewal, D. (2023). Complaint De-Escalation Strategies on Social Media Journal of Marketing, 87(2):210--231.

• 

  Liadeli, G., Sotgiu, F. and Verlegh, P. (2023). A Meta-Analysis of the Effects of Brands’ Owned Social Media on Social Media Engagement and Sales Journal of Marketing, 87(3):406--427.

• 

  Biais, B., Bisière, C., Bouvard, M., Casamatta, C. and Menkveld, AlbertJ. (2023). Equilibrium Bitcoin Pricing The Journal of Finance, 78(2):967--1014.

• 

  Twemlow, M., Tims, M. and Khapova, SvetlanaN. (2023). A process model of peer reactions to team member proactivity Human Relations, 76(9):1317--1351.