Herhausen, D., Grewal, L., Cummings, \.H., Roggeveen, \AnneL.\, Ordenes, \.V. and Grewal, D. (2023). Complaint De-Escalation Strategies on Social Media Journal of Marketing, 87(2):210--231.
25 key publications
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Liadeli, G., Sotgiu, F. and Verlegh, P. (2023). A Meta-Analysis of the Effects of Brands’ Owned Social Media on Social Media Engagement and Sales Journal of Marketing, 87(3):406--427. -
Sorrenti, G., Zölitz, U., Ribeaud, D. and Eisner, M. (2023). The Causal Impact of Socio-Emotional Skills Training on Educational Success Review of Economic Studies, :. -
Core, F. and \De Marco\, F. (2023). Information Technology and Credit: Evidence from Public Guarantees Management Science, 70(9):6202--6219. -
\De Haan\, M., Gautier, \PieterA.\, Oosterbeek, H. and \van der Klaauw\, B. (2023). The Performance of School Assignment Mechanisms in Practice Journal of Political Economy, 131(2):388--455.