Investigating the Role of Emotions in Call-Center Interactions
Jiayuan Ren
- Research Master Defense
Jiayuan Ren
Leon Czarnecki
Ji Li
Elisabeth Leduc
Taha Choukhmane (Massachusetts Institute of Technology, United States)
José Azar (University of Navarra, Spain)
Marina Friedrich (Vrije Universiteit Amsterdam)
Iván Fernández-Val (Boston University, United States)
Laurent Bach (CY Cergy Paris University, France)
Aktas Dejaegere (KU Leuven, Belgium)
André Santos (CUNEF Universidad, Spain)
Richard Samworth (University of Cambridge, United Kingdom)
Alberto Abadie (Massachusetts Institute of Technology, United States)
Keynote: Alberto Abadie (Massachusetts Institute of Technology, United States). Irene Botosaru (McMaster University, Canada), Florian Gunsilius (Emory University, United States), Toru Kitagawa (Brown University, United States), Claudia Noack (University of Bonn, Germany), Mikkel Sølvsten (Aarhus University, Denmark),
Giulia Livieri (London School of Economics and Political Science, United Kingdom)
Milena Almagro (The University of Chicago, United States)
Caroline Flammer (Columbia University, United States)
Daniel Wilhelm (LMU Munich, Germany)
Kristoph Kleiner (Indiana University, United States)
Anna Salomons (Utrecht University and Tilburg University)