de Amundson, A., Peloza, J. and Kleijnen, M. (2021). How Association with Physical Waste Attenuates Consumer Preferences for Rescue-Based Food Journal of Marketing Research, 58(5):870--887.
Mirella Kleijnen
University
Vrije Universiteit Amsterdam
E-mail
Research field
Marketing
Interests
Consumer Behavior, Innovation, Marketing
Website
Biography
Mirella Kleijnen is Professor of Customer Experience Management at the Marketing Department of the School of Business and Economics (SBE), Vrije Universiteit Amsterdam. She also serves as a Vice Dean of Education on the Board of SBE and as of January 1, 2023 she has taken up the role of Co-Editor in Chief of the Journal of Business Research. Her current research interests include customer experience management, adoption versus resistance toward innovation, digital marketing, and more recently health marketing.
Awards:
Insights Scientist of the Year (2022) Award granted by the Marketing Research Association of the Netherlands. Topic: Customer Experience Management in the Digital Age
Key publications
Kranzbühler, A.M., Zerres, A., Kleijnen, MirellaH.P. and Verlegh, PeeterW.J. (2020). Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters Journal of the Academy of Marketing Science, 48(3):478--498.
Kranzbühler, A.M., Zerres, A., Kleijnen, MirellaH.P. and Verlegh, PeeterW.J. (2020). Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters Journal of the Academy of Marketing Science, 48(6):1254--1256.
Kranzbühler, A.M., Kleijnen, MirellaH.P. and Verlegh, PeeterW.J. (2019). Outsourcing the pain, keeping the pleasure: Effects of outsourced touchpoints in the customer journey Journal of the Academy of Marketing Science, 47(2):308--327.
Publications
de Amundson, A., Peloza, J. and Kleijnen, M. (2021). How Association with Physical Waste Attenuates Consumer Preferences for Rescue-Based Food Journal of Marketing Research, 58(5):870--887.
Kranzbühler, A.M., Zerres, A., Kleijnen, MirellaH.P. and Verlegh, PeeterW.J. (2020). Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters Journal of the Academy of Marketing Science, 48(3):478--498.
Kranzbühler, A.M., Zerres, A., Kleijnen, MirellaH.P. and Verlegh, PeeterW.J. (2020). Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters Journal of the Academy of Marketing Science, 48(6):1254--1256.
Kranzbühler, A.M., Kleijnen, MirellaH.P. and Verlegh, PeeterW.J. (2019). Outsourcing the pain, keeping the pleasure: Effects of outsourced touchpoints in the customer journey Journal of the Academy of Marketing Science, 47(2):308--327.
Kleijnen, M., Lee, N. and Wetzels, M. (2009). An exploration of consumer resistance to innovations and its antecedents Journal of Economic Psychology, 30(3):344--357.