Herhausen, D., Grewal, L., Cummings, \.H., Roggeveen, \AnneL.\, Ordenes, \.V. and Grewal, D. (2023). Complaint De-Escalation Strategies on Social Media Journal of Marketing, 87(2):210--231.
25 key publications
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Liadeli, G., Sotgiu, F. and Verlegh, P. (2023). A Meta-Analysis of the Effects of Brands’ Owned Social Media on Social Media Engagement and Sales Journal of Marketing, 87(3):406--427. -
Wickert, C. and \van Witteloostuijn\, A. (2023). Taking the P in political corporate social responsibility seriously Journal of International Business Studies, 54(5):928--937. -
Atanasiu, R., Ruotsalainen, R. and Khapova, S. (2023). A simple rule is born: how CEOs distill heuristics Journal of Management Studies, 60(5):1064--1104. -
Teeselink, \.K., \van den Assem\, \MartijnJ.\ and \van Dolder\, D. (2023). Does Losing Lead to Winning? An Empirical Analysis for Four Sports Management Science, 69(1):513--532.